Can I return an item?
Cellos: Most cellos are sold with a 14-day trial period**. When you receive your cello, please open it immediately, inspect it for damage, and tune it up. We guarantee the workmanship of the cellos that we sell, whether they are new or used. Any used cello flaws that we are aware of will be disclosed on the website. Because of the nature of wood and the fact that each cello is hand made, minor imperfections can, and should, be expected. All components, such as pegs, tail pieces, bridges, etc. should be sound and in good working order when you receive your cello. If for any reason you are not completely satisfied with your cello before the end of the 14-day trial period, please Email Linda immediately to discuss a return and/or replacement.
Bows: Unless you have an agreed upon bow trial in writing, bows are non-returnable. Bow trials are limited to 7 days max (unless the bow is part of a cello purchase, then both the bow and cello have a 14-day trial.) If the bow is not postmarked back to us within that time frame, we will assume you are purchasing it. If you need to try out several bows, please Email Linda to discuss. Our bows are covered under their manufacturers' warranties. If you have an issue with the quality or workmanship of a bow past the 7-day trial period, please contact Linda to discuss the best course of action. We cannot, unfortunately, take a bow that has been used back as a return, but we will help you, to the best of our ability, resolve any manufacturer defect issues.
Cases: We unpack and inspect all of our cases when they arrive in our shop. Since our cases are covered under their manufacturers' warranties, if you have an issue with the quality or workmanship of your case, please contact Linda to discuss the best course of action. Case purchases are non-returnable. Please be sure to watch Linda's videos on how to measure your cello to make sure it will fit in the case, and watch her video demonstration/reviews of the cases that interest you before buying. If you have any questions about whether a case is suitable for your uses, and your cello, Email Linda prior to purchasing a case. All case sales are final. We cannot, unfortunately, take a case that has been used back as a return, but we will help you, to the best of our ability, resolve any manufacturer defect issues.Other Products: All Sales are Final.
Please contact Linda if you have any questions. Thank you.