FAQs (note: We reserve the right to change our policies without notice. )
Bows priced $500 and above (not including bows on consignment) are eligible for our Annual Holiday 20% off Sale. Bows on sale are non-returnable, and not eligible for trial. Due to handling and shipping so many bows during this time, we cannot allow bow trials for bows on sale. Arcus bows will qualify for this discount, however, sales will be limited to product on hand, either in our store, or with our vendor. Use the coupon code 20off in the cart for bows $500 and above during our sale, which starts November 14th, 2019 and will run through December 31st, 2019, and you will see a 20% discount to the bow's price applied. If you need to trial several bows, you will have to wait until 2020. Use of this code is acceptance of these terms.
Q: Are cellos that are on sale eligible for trade-ins or rental credit?
A: No, sorry, but any cello that has a sales price is NOT eligible for use with your trade-in or your rental credit. If you need to use a trade-in or your rental credit, you will have to pay the original, full price.
Q: Are items on sale returnable/refundable?
A: No. Sorry, all items with a discounted price are non-returnable and non-refundable, including cellos and bows. If you have serious issues with your discounted item, please contact Linda directly to discuss. Cellos with a discounted price are NOT eligible for our standard 14-day trial.
Q: Are cases returnable?
A: No, we are sorry, but all case sales are final! We have done our best with inventory at hand to have accurate measurements of the interior of most cases. Please see the case item page for the measurements tab (below the photos). There is also an image on each case page that you can use to show you where and how to measure your cello to compare to the case measurements. If you are still unsure whether your cello will fit into the case you are interested, please contact Linda.
Q: Do you offer store credit?
A: Although we do not offer in-store credit, we are proud to be able to offer financing through Synchrony Financial. Find out more here.
The other payment methods that we accept are all major credit cards (including American Express) paypal, venmo, cash, local checks, money orders, automatic bank transfers, and wire transfers.
Q: How much is shipping for cellos?
A: I charge you whatever FedEx charges me. If you add the cello to your cart, you can see the shipping charges. If you have questions, or the shipping charge seems to high, or you are not in the U.S., contact Linda.
Q: Will my cello be ready to play or do I have to take it to a Luthier to have it set up?
A: I ship my cellos set-up and ready to play. I want you to be able to open the box and play. I require that my cellos be shipped in a hardcase with some beginning cellos being the exception.
Q: What if I try it out and don't like it?
A: I have a 14-day trial policy*. If you get the cello, and it just doesn't work for you for whatever reason, just send it back to me. (You will have to pay for shipping.) I will either refund your original payment, or if there is another cello that you want, apply the money to that. If it comes to this, we will be talking and will decide together the best course of action. More than anything, I want you to be completely satisfied with your cello. See my
Returns Policy for more info. When you receive your cello for trial, keep ALL of the packing materials, and look closely how it was packed. You will need to repack it the same as you received it. You can see my page on How to Pack and Ship a Cello. Shipping is expensive so check into that before you commit to a trial period. Often, the charges you pay for shipping from me are less than the actual charges due to discrepancies between our store's system and FedEx. Your actual charges to ship back to me may be MORE than you paid originally from me. I often absorb excess shipping charges as part of my business expense.
Yes! We have many countries set up for International shipping. To find out if we already ship to your country, put the items you want in the cart and see if you get shipping options when you enter your address. If not, contact Anne via email and ask her if she will ship to you. For some products, such as cases and cellos, Linda can arrange special rates, but in many cases the shipping charges are fairly high, so you will have to decide if you want to pay them. Products shipped Internationally are not eligible for trial periods and all sales are final.
Q: I have a cello that I like, but it doesn't sound very good. Can you help me with that?
A: Possibly. Depending on where you live, what needs to be done, and whether you are willing to ship it. I typically work on cellos that can be hand delivered by their owners to my shop in Santa Barbara, CA. However, I may consider doing work on cellos shipped to me. We will have to discuss your specific cello to make a decision together.
Q: What do you do when you custom set-up a cello?
A: It all depends on the particular instrument. Sometimes I may adjust or replace the bridge, change the tail piece, modify the finger board, adjust the sound post, or add wolf suppressor/s. I always hand-pick each string, often mixing brands to get an even, consistent sound across all the strings to bring out the best quality in each instrument. I often pick out new pegs or tail piece that are more esthetically pleasing and that compliment the look of the cello better than the stock pieces. Every aspect of the cello is analyzed by playing it, and we try out different things until we feel the cello is performing in an optimum manner.
Q: Do you have a trade-in policy?A: Yes please see our trade in / trade up policy here.
Q: What about your Consignment cellos?
Consignment cellos sales are final, meaning there is no trial period with them. Since I don't own the cello and am selling it for someone else, I can't take the liability for it traveling out and back while you test it out. I may make some exceptions to this rule for people I know well and live close by.
Q: Will you sell my cello for me?
We are no longer taking instruments or bows on consignment.