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Linda West is a Certified Heinrich Gill Repair Workshop

Lindawest.com is a certified
Heinrich Gill repair workshop.

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FAQs

FAQs

Q: Are cellos that are on sale eligible for trade-ins or rental credit?

A: No, sorry, but any cello that has a sales price is NOT eligible for use with your trade-in or your rental credit. If you need to use a trade-in or your rental credit, you will have to pay the original, full price.

Q: Are items on sale returnable/refundable?

A: No. Sorry, all items with a discounted price are non-returnable and non-refundable, including cellos. If you have serious issues with your discounted item, please contact Linda directly to discuss. Cellos with a discounted price are NOT eligible for our standard 14-day trial.

Q: Are cases returnable?

A: No, we are sorry, but all case sales are final! We have done our best with inventory at hand to have accurate measurements of the interior of most cases. Please see the case item page for the measurements tab (below the photos). There is also an image on each case page that you can use to show you where and how to measure your cello to compare to the case measurements.

Q: Do you offer store credit?

A: Although we do not offer in-store credit, we are proud to be able to offer financing through Synchrony Financial. Find out more here.
The other payment methods that we accept are all major credit cards (including American Express) paypal, cash, local checks, money orders, automatic bank transfers, and wire transfers.

Q: How much is shipping for cellos?

A: I charge you whatever FedEx charges me. If you add the cello to your cart, you can see the shipping charges.

Q: Will my cello be ready to play or do I have to take it to a Luthier to have it set up?

A: I ship my cellos set-up and ready to play. I want you to be able to open the box and play. I require that my cellos be shipped in a hardcase with some beginning cellos being the exception.

Q: What if I try it out and don't like it?

A: I have a 14-day trial policy*. If you get the cello, and it just doesn't work for you for whatever reason, just send it back to me. (You will have to pay for shipping. I will either refund your original payment, or if there is another cello that you want, apply the money to that. If it comes to this, we will be talking and will decide together the best course of action. More than anything, I want you to be completely satisfied with your cello. See my Returns Policy for more info. When you receive your cello for trial, keep ALL of the packing materials, and look closely how it was packed. You will need to repack it the same as you received it. You can see my page on How to Pack and Ship a Cello. Shipping is expensive so check into that before you commit to a trial period. Often, the charges you pay for shipping from me are less than the actual charges due to discrepancies between our store's system and FedEx. Your actual charges to ship back to me may be MORE than you paid originally from me. I often absorb excess shipping charges as part of my business expense.
*International destinations, cellos with a discounted price, and cellos on consignment are not eligible for the 14-day trial.

Q: Do you ship Internationally?
Yes! We have many countries set up for International shipping. To find out if we already ship to your country, put the items you want in the cart and see if you get shipping options when you enter your address. If not, contact Linda via email and ask her if she will ship to you. For some products, such as cases and cellos, Linda can arrange special rates, but in many cases the shipping charges are fairly high, so you will have to decide if you want to pay them. Cellos shipped Internationally are not eligible for trial periods and all sales are final.

Q: I have a cello that I like, but it doesn't sound very good. Can you help me with that?

A: Possibly. Depending on where you live, what needs to be done, and whether you are willing to ship it. I typically work on cellos that can be hand delivered by their owners to my shop in Santa Barbara, CA. However, I may consider doing work on cellos shipped to me. We will have to discuss your specific cello to make a decision together.

Q: What do you do when you custom set-up a cello?

A: It all depends on the particular instrument. Sometimes I may adjust the bridge, change the tail piece, modify the finger board, adjust the sound post, or add wolf suppressor/s. I always hand pick each string, often mixing brands to get an even, consistent sound across all the strings to bring out the best quality in each instrument. I often pick out new pegs or tail piece that are more esthetically pleasing and that compliment the look of the cello better than the stock pieces.

Q: Do you have a trade-in policy?

A: Yes; any cello* you purchase from me can be traded back in at 100% of the cello's purchase price for any upgrade or size increase. I do mark off the depreciation of the case and bow if they too are being traded back with the cello as an outfit.

For instance your young cellist grew out their 3/4 cello outfit and they now need a 4/4 size cello outfit. You will get full return of the outfit's purchase price minus $150 for the used case and $60 for the bow which will need to be cleaned and re-haired. The cello, if in good used state of preservation, will retain 100% of its value. If there is restoration needed beyond normal minor surface marks I will discuss the cost deduction I feel needed in order to refurbish the cello for getting it into re-selling condition.

*cellos purchased (or for sale) that are on consignment are not eligible to be traded in, or traded for. Please ask me if you are unsure.

Q: What about cellos on consignment?

A: Consignment cellos are those that I am selling for someone else, therefore, some of my policies are different.
1. Consignment cellos are not eligible to be traded for. In other words, if you purchased a cello from me previously, and see a consignment cello that you like, you can't trade yours for it. I'm sorry, but since I am selling the cello for someone else, I don't own it, therefore can't honor trades against it.
2. Consignment cellos sales are final, meaning there is no trial period with them. Since I don't own the cello and am selling it for someone else, I can't take the liability for it traveling out and back while you test it out. I may make some exceptions to this rule for people I know well and live close by.

Q: Will you sell my cello for me?

A: I occasionally take in instruments on consignment. I have changed some of my policies regarding consignment instruments.

Our consignment policies are as follows:

1. Consignment instruments will only be carried if they are extremely fine instruments in their price range, and likely to sell quickly. Linda will be the sole judge of that.

2. We charge a $200 non-refundable prep and marketing fee to be paid up-front. This fee includes an hour of shop time to clean and prepare the instrument for sale, taking photographs, writing marketing copy for the website, and having a professional musician record the instrument for the website. Any parts required to prepare the instrument for sale, such as strings, will be discussed prior to carrying the instrument, and will be paid for upfront also.

3. Our commission payment from the sale will be 20% of the total sales price.

4. We will keep it in the shop for no more than 3 months. If it doesn't sell, you will need to arrange to come pick it up, or pay to have it packed and shipped to you.


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