FAQs

FAQs (note: We reserve the right to change our policies without notice. )

Q: Are cellos that are on sale eligible for trade-ins or rental credit?

A: No, sorry, but any cello that has a sales price is NOT eligible for use with your trade-in or your rental credit. If you need to use a trade-in or your rental credit, you will have to pay the original, full price.

Q: Are items on sale returnable/refundable?

A: No. Sorry, all items with a discounted price are non-returnable and non-refundable, including cellos. If you have serious issues with your discounted item, please contact Linda directly to discuss. Cellos with a discounted price are NOT eligible for our standard 14-day trial.

Q: Are cases returnable?

A: No, we are sorry, but all case sales are final! We have done our best with inventory at hand to have accurate measurements of the interior of most cases. Please see the case item page for the measurements tab (below the photos). There is also an image on each case page that you can use to show you where and how to measure your cello to compare to the case measurements.

Q: Do you offer store credit?

A: Although we do not offer in-store credit, we are proud to be able to offer financing through Synchrony Financial. Find out more here.
The other payment methods that we accept are all major credit cards (including American Express) paypal, cash, local checks, money orders, automatic bank transfers, and wire transfers.

Q: How much is shipping for cellos?

A: I charge you whatever FedEx charges me. If you add the cello to your cart, you can see the shipping charges. If you have questions, or the shipping charge seems to high, or you are not in the U.S., contact Linda.

Q: Will my cello be ready to play or do I have to take it to a Luthier to have it set up?

A: I ship my cellos set-up and ready to play. I want you to be able to open the box and play. I require that my cellos be shipped in a hardcase with some beginning cellos being the exception.

Q: What if I try it out and don't like it?

A: I have a 14-day trial policy*. If you get the cello, and it just doesn't work for you for whatever reason, just send it back to me. (You will have to pay for shipping. I will either refund your original payment, or if there is another cello that you want, apply the money to that. If it comes to this, we will be talking and will decide together the best course of action. More than anything, I want you to be completely satisfied with your cello. See my Returns Policy for more info. When you receive your cello for trial, keep ALL of the packing materials, and look closely how it was packed. You will need to repack it the same as you received it. You can see my page on How to Pack and Ship a Cello. Shipping is expensive so check into that before you commit to a trial period. Often, the charges you pay for shipping from me are less than the actual charges due to discrepancies between our store's system and FedEx. Your actual charges to ship back to me may be MORE than you paid originally from me. I often absorb excess shipping charges as part of my business expense.
*International destinations, (including Alaska, Hawaii and Puerto Rico), cellos or bows with a discounted price, and cellos/bows on consignment are not eligible for the 14-day trial.

Q: Do you ship Internationally?
Yes! We have many countries set up for International shipping. To find out if we already ship to your country, put the items you want in the cart and see if you get shipping options when you enter your address. If not, contact Linda via email and ask her if she will ship to you. For some products, such as cases and cellos, Linda can arrange special rates, but in many cases the shipping charges are fairly high, so you will have to decide if you want to pay them. Products shipped Internationally are not eligible for trial periods and all sales are final.

Q: I have a cello that I like, but it doesn't sound very good. Can you help me with that?

A: Possibly. Depending on where you live, what needs to be done, and whether you are willing to ship it. I typically work on cellos that can be hand delivered by their owners to my shop in Santa Barbara, CA. However, I may consider doing work on cellos shipped to me. We will have to discuss your specific cello to make a decision together.

Q: What do you do when you custom set-up a cello?

A: It all depends on the particular instrument. Sometimes I may adjust the bridge, change the tail piece, modify the finger board, adjust the sound post, or add wolf suppressor/s. I always hand pick each string, often mixing brands to get an even, consistent sound across all the strings to bring out the best quality in each instrument. I often pick out new pegs or tail piece that are more esthetically pleasing and that compliment the look of the cello better than the stock pieces.

Q: Do you have a trade-in policy?

A: Yes; most cellos** you have purchased from me can be traded back in at a later date for an upgrade in size, or upgrade in performance. For young students playing on fractional cellos, I offer a 100% trade-in policy until they reach their final, adult cello size. For everyone else, my new policy is as follows: I will depreciate your trade-in 1.5% of your original purchase price per month (or partial month) of ownership, not more than 50% of the original price that you paid. I do mark off the depreciation of the case and bow if they are also being traded back with the cello as an outfit.

Examples:
  • Fractional Sizes moving UP - Your young cellist grew out their 3/4 cello outfit and they now need a 4/4 size cello outfit. You will get full credit of the outfit's purchase price, minus $250 for the used case and $60 for the bow (which will need to be cleaned and re-haired). The cello, if in good used state of preservation, will retain 100% of its value. If there is restoration needed beyond minor surface marks, I will discuss the cost deduction needed to refurbish the instrument to sellable condition.
  • Adult Sizes - You purchased a full size (for you, might be a 7/8 or 3/4, if you are a very small adult) cello 24 months ago for $5,000 and want to trade it in for a more expensive cello. You will receive $3,200 in trade-in credit ($5000 x 1.5% = $75. $75/mo of depreciation x 24 months of ownership = $1,800 depreciation. $5,000 purchase price minus $1,800 = $3,200 credit.

**Cellos purchased (or for sale) that are on consignment are not eligible to be traded in, or traded for. Please ask me if you are unsure.


Q: What about cellos on consignment?


A: For those cellos that we still have on consignment cellos some of my policies are different.
1. Consignment cellos are not eligible to be traded for. In other words, if you purchased a cello from me previously, and see a consignment cello that you like, you can't trade yours for it. I'm sorry, but since I am selling the cello for someone else, I don't own it, therefore can't honor trades against it.
2. Consignment cellos sales are final, meaning there is no trial period with them. Since I don't own the cello and am selling it for someone else, I can't take the liability for it traveling out and back while you test it out. I may make some exceptions to this rule for people I know well and live close by.

Q: Will you sell my cello for me?

We are no longer taking instruments or bows on consignment.